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Frequently Asked Questions

General

What is a webcast?

A live broadcast that happens in real time and has a specific start time. A webcast incorporates video, audio, supporting material, and usually has presentation slides included.

What is a CEtoGo or Podcast?

A CEtoGO is a downloadable podcast that you can listen to offline, on the go. It is different than an on-demand program in that it can be downloaded, and it is audio only.   

What is a webinar?

A live broadcast that happens in real time and has a specific start time.  A webinar incorporates audio, delivered through your computer; supporting materials, and usually has presentation slides included.

What is an on-demand program?

An on-demand program is a recording of a webinar or webcast event that is accessible at your convenience; this format may be paused or stopped, and if you choose, taken in segments over time.   

CLE Delivery Types, Information, and Instructions

What is a simulcast? What type of CLE credit do I get for attending a simulcast?

A program held live in one location may be simultaneously broadcast (simulcast) to another location for group viewing. Simulcasts allow attorneys not geographically close to a live seminar to view the program in a State Bar of Arizona facility. Seminars are simulcast in both Tucson and Phoenix. Enjoy many of the same benefits of attending a live seminar without the long commute.

 

CLE hours earned at a simulcast seminar are considered live / interactive.

What are the features of Live Webcasts?

A live webcast is a live broadcast of a CLE seminar.  Live webcasts are the ideal way to obtain your CLE credits without leaving the comfort of your office or home.  Webcasts keep you up-to-date on the happenings in the legal community while enhancing your productivity by accessing CLE programming from your desktop, laptop, iPad or tablet. You have the ability to participate directly with the presenters in real time, making this interactive and interesting.

 

View the seminar at any time during the year following the live broadcast in the event you have a last minute conflict. Live webcasts include video of the presenters, slides and seminar handout materials - all on your computer!

 

CLE hours earned for viewing a live webcast are considered live / interactive.

What is CLE ONDemand (Online Seminars)? Do I receive live / interactive CLE credit?

A CLE ONDemand program is a rebroadcast of a previous live event. Enjoy the convenience of online streaming CLE 24 hours a day, 7 days a week. Choose from a variety of programs that remain accessible for 9 months after the date of purchase. If you need more than 9 months to access the program you may purchase an additional 30 days for $10.

 

Instructions:

 

•Immediately access a program purchased, or login to your CLE account later to complete.

•Seminar materials are stored in your account (in PDF format) and can be downloaded any time after purchase.

•In order to receive credit for a CLE ONDemand program, you must watch the seminar by clicking [PLAY].

•Upon completion of the program, click on the [Certificate of Completion] link associated with the program to save your certificate.

 

MCLE:

 

•State Bar of Arizona's CLE ONDemand courses are considered "live" or "interactive" credit.

•You must complete the entire program in order to receive credit. No partial credit will be given.

What is CLE2GO (MP3 Downloads)? Do I receive "live / interactive" CLE credit?

CLE2GO programs are downloadable audio programs. You may listen to them through your portable MP3 player, ipod, smart phone, tablet or computer.

 

Instructions:

 

•Immediately access a program purchased, or login to your CLE account later to complete.

•Seminar materials are stored in your account (in PDF format) and can be downloaded any time after purchase.

•In order to receive credit for the program, you must verify your participation. During each quarter of the program, a unique code in the form of an individual letter is announced. When the program is complete, return to your online account and click on the [Certificate of Completion] link associated with the program. Enter all 4 letters of the code to receive your Certificate of Completion.

 

MCLE:

 

•State Bar of Arizona's CLE2GO courses are considered "live" or "interactive" credit.

•You must complete the entire program in order to receive credit. No partial credit will be given.

What are the features of Downloadable Publications & Course Materials?

AZCLE® offers over 200 publications in the form of practice manuals, handbooks, program materials, forms on CD and DVDs. AZCLE® publications address more than twenty areas of law practice, utilizing a volunteer corps of hundreds of experienced and respected practitioners, judges and professionals to help fellow colleagues improve their practice and professionalism.

 

Downloadable Publications can be downloaded immediately upon purchase.

 

State Bar of Arizona AZCLE® electronic products (both CD-ROM and downloaded versions) are protected by copyright law and are licensed to individuals only. They must be treated in the same way as the print editions of books and seminar materials. They may not be copied, made accessible on a computer network, or otherwise shared by electronic or optical means. No derivative works may be made, but the purchaser may electronically copy short passages to include in memoranda, briefs and similar documents. There are no refunds for electronic documents.

What are the features of Self Study and Self Study Rentals?

Earn self study credit by listening to an audio CD or watching a DVD. Written materials accompany all self-study orders. Audio CDs and DVD rentals are considered self-study credit.

 

MCLE:

 

•In Arizona up to 5 hours of annual required MCLE credit may be self study. If you are applying outside of Arizona, check your state's MCLE policies to see how many self study hours you may claim toward your MCLE requirements.

•You will receive a certificate and credit only for a self study program if you purchase it. You will not receive credit if you borrow a self study program from one of your colleagues.

Registration Information

Can I purchase CLE OnDemand, CLE2Go or register for a webcast by phone?

No, these must be purchased online through our website:  www.azbar.org/cle.

Can I register online and pay by check for live seminars, webcast or online programs?

To pay by check online, click on the “Mail-In/Fax-In Check” box at the bottom of the page.  Print the online form once it is completed and mail it with the check to State Bar of Arizona, PO Box 53099, Phoenix, AZ 85072.  Please note that your registration is not complete until the check has been processed.

My organization uses government purchase orders. How are they applied?

Government registrations should be accompanied by a copy of the purchase order or warrant, which begins the payment process.  If registering by phone, the purchase order or warrant must be brought to the seminar.

Can I still register within 48 hours of the program?

Advanced registrations, with payment, must be made at least 48 hours prior to the program.  You may still register online or by telephone within 48 hours of the program, however, only late registration pricing will be available. 

Can my partner in the office watch a webcast with me or can we both view an OnDemand program together?

Only if the other person registers for the program also.  CLE OnDemand, CLE2Go, webcasts and audio or video self-study grants only the registered attendee use of the program.  User agrees that he/she will not share CDs, DVDs, log-in information, course materials, or online access without prior approval from the State Bar of Arizona.

Who qualifies for the student rate?

A law student currently attending, or recently graduated from, law school.  A State Bar of Arizona attorney or a lawyer registered in another jurisdiction but attending law school, or any other school, does not qualify for the student rate.

Who qualifies for the New Attorney rate?

Any attorney who was admitted to the practice of law in Arizona within two years of the date of admission can register as a new attorney.

Catalog Search and Registration

How do I search the catalog to find programs or products that interest me?

There are lots of ways to search the catalog:

  • You may narrow your search by dragging your cursor/mouse over the “Browse by Delivery Type” pull down located in the top, left corner of the catalog home page.  Here, you can limit your search to the delivery type you wish to view.
  • You may search programs by using the “Search” bar at the top of the page, which is located at the top, center of the catalog home page.  Here you may search by any word, all words, or an exact phrase. 
  • You may also search programs by using the "Advanced Search" tool, which is the button located to the right of the search bar along the top of the catalog.  Here you may refine your search by several criteria, including event date, speaker, credits, and postal code.  You may also search by categories or topics that are listed on the catalog homepage.
  • You may also view the calendar to see a listing of upcoming live programming.

 

What if I need more information on a program or product?

Detailed information is provided when you click on the course title:  program description/schedule/content, credit, and faculty/presenters.

How do I select the program(s) that I want to register for?

When you click on the title of the program there will be a "Register Now" button to the right of the course details, click this to add the item(s) to your account.  When you are ready to view your programs, visit your account.

How do I know that I’ve successfully completed my registration?

Upon completing your registration, you will be taken to your Product page. By default, your will see a list of your registered products organized first by events that have a future live date and then followed by your newest to oldest by product registration date.  Additional filtering options are available to you at “Sort By” at the top of the screen and under “Refine your results” and “Display Registrations From” at the left of the screen.    You will also receive a confirmation email to the email address associated with your online catalog account profile.

Electronic Materials

Since there are no hard copies to pick up, how will I get my materials?

You will receive an email prior to the seminar containing a link to your materials. If you prefer to take a printed copy to your seminar, please print it before you arrive at the seminar. No hard copies will be available for pick up at the seminar.

Which email address will materials be sent to?

Materials will be sent to the email address on file with the Bar.  Please make sure your email is updated with the Bar to ensure receipt of materials.

What if I want a hard copy of the seminar materials?

A limited number of hard copies will be available for an extra charge.

I’m already paying to attend the seminar, so why do I need to pay for printed materials?

In moving forward with the SBA's green initative, as well as a cost-saving measure, the CLE department is providing registrants their seminar materials in an electronic format. The advantage of “going green” serves multiple benefits:

 

•Allows the Bar to keep registration fees at the 2008 price

•No more lugging around big binders of materials

•Easy access to materials

If I want to purchase a hard copy of the seminar materials, how much will it cost?

Prices for hard copy materials will be between $20 - $40, depending on the manual.

How do I purchase hard copy materials?

You may call 520.623.9944 (Tucson) or 602.340.7318 (Phoenix) or email cleinfo@staff.azbar.org to arrange for hard copy materials.  In order to ensure you receive a hard copy, the CLE department recommends you call/email at least 24 hours before the seminar.  Requests received less than 24 hours prior to the program may not be ready the day of the seminar.

Will there be WiFi available at the seminar? If so, will it be available in all seminar rooms, public areas, vendor area, etc.?

WiFi may be available at the seminar.  WiFi will be available at both Bar locations, as outlined below.  WiFi may or may not be available at offsite venues such as hotels and resorts.

    •  Tucson office: seminar room and all public areas

    •  Phoenix office: seminar room and all public areas

Will I be able to download and print my materials at the seminar?

We highly recommend that you print any necessary materials needed prior to attending the seminar. If you have a laptop/tablet, we recommend you download your materials to your hard drive before attending the seminar. The State Bar will not have printing services available.

I have a tablet. Will I be able to annotate the materials using this device?

Since the materials will be available as PDF documents, you may wish to download a PDF Reader application that will allow you to annotate your document. There are various apps available including, but not limited to, the following:

    •  Adobe Reader Free

    •  Good Reader for iPad

    •  ezPDF Reader

    •  Notability

How long will seminar materials be available for me to download?

Electronic seminar materials will be available for 90 days from the date of the seminar; however, it is important that you download your materials to a more permanent location for future use. Once the 90-day period ends, materials will no longer be available.

Do I need to print a hard copy of seminar materials to be in compliance with MCLE regulations?

No, you do not need to print a hard copy of the seminar materials.  In order to comply with MCLE regulations, you must have access to the materials for two years after you file your MCLE affidavit.  Materials may be stored electronically, i.e. on your computer’s hard drive, a flash drive, disc, etc.  You must download the seminar materials within 90 days of the seminar; after 90 days, materials will no longer be available.

What if I do not pre-register for a seminar, but pay at the door? How will I receive my materials?

In order to retrieve materials the day of the seminar, you must have a laptop, tablet or other electronic device with you that will allow you to electronically access the seminar materials.  When you register at the door, a link for the materials will be sent to the email address on file with the Bar.

What if I do not receive the email containing the link to download the seminar materials?

Emails regarding seminar materials will come from cleinfo@azbar.org.  Please check your spam or junk mail folder for an email from cleinfo@azbar.org.  You can also add cleinfo@azbar.org to your email program's white or safe list to ensure future delivery.

Log-in and Account Creation

Do I need to create an account before searching the catalog? If not, when do I create an account?

You do not need an online account to browse the course catalog. However in order to register, you need to create an account profile for yourself or the person for whom you are registering.

How do I create an account?

An account can be created one of three ways.  The catalog home page may provide more specific log-in directions. 

  1. Click the "Hello Guest, Sign In" button located in the top right corner of the site.  Follow the new account steps to establish a new user account.  Bold fields are required for creating an account.
  2. If you click the "Hello Guest, Sign In" button, and you are directed to the member-login for your association, use your member login.  However if you are taken to the returning or new customer login area, your sign in is different than your organization login.
  3. Click the “Hello Guest, Sign In” button located in the top right corner of the site.  Use your member/association login.

 

Cancellations

How do I cancel a live seminar?

Cancellations must be in writing and submitted at least 48 hours prior to a seminar.

Where do I send my cancellation notice?

You can fax your cancellation notice to the CLE Department at 602-271-4930 or email registrations@staff.azbar.org with the word “CANCEL” in the subject line.  Also include the name of the person cancelling, bar number (if applicable), seminar being cancelled and if you would like to receive a refund or a voucher.

If I cancel a live seminar, can I receive a refund?

Yes, as long as you send written notification at least 48 hours prior to a program.  You can select either a refund, minus a $25 administrative fee, or a voucher.  The voucher is issued for 100% of the seminar fee paid, good at most upcoming live CLE seminars.  No vouchers or refunds will be given for cancellations less than 48 hours.

I am unable to view a webcast on the day of the program. Can I cancel?

No.  Cancellation notices must be submitted at least 48 hours prior to the program.  However, if you are unable to view the webcast that day, you have one year to view it as an online program.

How much notice is required to receive a refund for a webcast?

Cancellations must be at least 48 hours before a program and submitted in writing to the CLE Department at 602-271-4930 or email registrations@staff.azbar.org and include the word “CANCEL” in the subject line.  A refund can be given minus a $25 administrative fee.  No vouchers can be issued for webcast cancellations.

Partner Programs

What is WebCredenza?

The State Bar of Arizona is excited to announce it has added to its vast continuing legal education program options through its new arrangement with WebCredenza, Inc. to offer live, one hour audio programming for members. These intermediate or advanced level seminars will largely be transactional in nature. The speakers are practice and thought leaders within their practice areas and beyond. View and start registering for teleseminars at az.webcredenza.com.

How do I register for WebCredenza CLE programs?

View and start registering for teleseminars at az.webcredenza.com.

Need help with WebCredenza?

All service and support for WebCredenza programming is available via email to service@webcredenza.com.

Technical

What are the minimum system requirements for viewing a program online?
  • Windows- X86 or X64 (64-bit mode support for IE only) 1.6-gigahertz (GHz) or higher processor with 2GB RAM. 
  • Mac- Mac OS 10.5+(Leopard) (Browsers must be in 32-bit mode), an Intel Core Duo 1.83-gigahertz (GHz) or higher processor with 2GB RAM.
  • Internet – A Cable or DSL internet connection providing 2-3Mbps is highly recommended for the best streaming experience.
  • IMPORTANT – If you will be accessing any of the online content at a work location, it is HIGHLY recommended that you first check with your IT department or Network Administrator to make sure that you have appropriate permissions to install programs and/or the ability to access streaming media.
  • Browser settings – Ensure that pop up blockers are turned off; Private or Incognito browsing modes are turned off; your browser should be set to remember history and also allow for cookies from websites.

 

What do I do if I do not meet the minimum system requirements?

You may want to access your course content from a different computer or location if you do not meet any of the previously listed requirements.  If there is no other option, check to see if the catalog offers the course that interests you as a podcast or CEtoGO.  This is a downloadable audio-only format that is much less demanding and can also be transferred to mobile devices, making it a very viable alternative.

How do I watch (launch) my program?

If the course is a playable format, when in your personal account , you will see a large "Play" button.  The Play button is what you use to watch your program.  On-Demand products can be accessed at your leisure.  If you are connecting to a live program (webcast/webinar, or replay), you will not be able to start the program until the date/time listed in the product details.  Downloadable content will have a green "Download" button that you press to either play the content from the site, or download and save to your computer.

When I click on the “Play” button, nothing happens. What should I do?

This may be due to a technical or compatibility issue.  If you are connecting to a live program (webcast/webinar) and urgently need assistance, please call our support phone line at 877-880-1335 for immediate assistance.  A few quick settings you can adjust that may solve the problem:

  1. Make sure you have pop-up blockers turned off to allow for new windows to open.
  2. Your web browser should have "cookies" turned on.